At VirtueVault, our goal is for you to be completely satisfied with every purchase. We strive to reflect the virtues of integrity and care in how we serve you. If something isn’t quite right with your order, please reach out—we’ll do our best to make it right.

Items Not Eligible for Return

Due to their personal, consumable, or digital nature, the following items are non-returnable and non-exchangeable:

Books
Gift Boxes
Jewelry
Candles
Gift Cards

Subscription Services

Subscription services can be cancelled at any time with no penalties. To cancel your subscription or manage your account, please email us at vvassist@virtuevault.com. Cancellations will take effect at the end of your current billing period, and you will continue to receive any remaining shipments already processed.

Returnable Items

Only clothing items are eligible for return or exchange, provided they are returned within 15 days of delivery.

To qualify:

The item must be unworn, unwashed, unused, and in the same condition as received (with original tags and packaging).
No restocking fee applies.

Customer Responsibility You cover the cost of return shipping (we recommend using a trackable service).

VirtueVault Responsibility We will cover the shipping cost to send a replacement item.

Damaged or Defective Items

If your item arrives damaged or defective, please email us at vvassist@virtuevault.com within 2 days of receipt, including clear photos of the damage. In these cases:

No shipping charges apply (neither return nor replacement).
We’ll promptly arrange a replacement or refund, whichever you prefer.

Refunds

Once we receive and inspect your returned item, we’ll email you to confirm receipt and let you know if your refund is approved.

If approved, your refund will be processed to your original payment method within 10 business days. (Note: It may take additional time for your bank or credit card provider to post the credit—typically up to 10 business days.)

If you haven’t received your refund after 10 business days:

Double-check your bank/credit card statement.
Contact your card issuer or bank (processing times vary).
If it’s still missing, reply to our confirmation email or contact vvassist@virtuevault.com.

Exchanges

We happily replace clothing items that are defective, damaged, or if you’d like the same item in a different size/color (subject to availability). Simply follow the return process above, and we’ll ship the replacement at our expense (or no expense if the original was damaged).

Shipping Notes

Replacement shipping times depend on your location.
For returns, we strongly recommend using tracked shipping, as we cannot be responsible for lost return packages.
International customers are responsible for any return postage costs.

If you have any questions or need help starting a return, managing a subscription, or anything else, please don’t hesitate to email us at vvassist@virtuevault.com. We’re here to help!